Thank you for shopping at dirndlgrau! We are committed to providing a smooth and efficient shopping experience for all of our customers. Please review our shipping policy below for important information about how we handle shipments.
1. Processing Time
Once your order is placed, it will be processed and shipped within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs, including standard, expedited, and express services. Shipping costs are calculated based on your location, the weight of the order, and the selected shipping method. You can view the available options and the associated costs during the checkout process.
- Standard Shipping: Delivery typically within 3-7 business days.
- Expedited Shipping: Delivery typically within 3-5 business days.
3. Shipping Charges
Shipping fees are calculated at checkout and are based on your selected shipping method and destination. Please note that the customer is responsible for any applicable customs duties, taxes, or fees incurred upon delivery, depending on the country of delivery.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment through our website.
5. Shipping Delays
While we strive to meet our shipping timeframes, delays may occur due to circumstances beyond our control, such as weather conditions, customs processing, or carrier delays. We will notify you of any significant delays and work to resolve any issues as quickly as possible.
6. International Shipping
For international orders, please be aware of the following:
- Customs Duties & Taxes: You may be required to pay customs duties, taxes, or other import charges, which are the responsibility of the recipient. We advise you to check with your local customs office for information regarding any additional charges that may apply.
- International Shipping Timeframe: Shipping times may vary depending on the destination country. Please note that customs processing may cause delays beyond the estimated delivery date.
7. Lost or Damaged Items
If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will assist you in filing a claim with the carrier and resolving the issue.
8. Contact Us
If you have any questions regarding your order or our shipping policy, please feel free to contact us at:
- Email: [email protected]
We appreciate your business and look forward to delivering your beautiful products from dirndlgrau!