At dirndlgrau, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read through our return policy below for instructions on how to return your items.
1. Returns Eligibility
We accept returns within 14 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:
- It must be in its original, unused, and unworn condition.
- All tags and packaging must be intact and undamaged.
- For hygiene reasons, we cannot accept returns on items that have been worn, washed, or altered.
2. Non-Returnable Items
Certain items cannot be returned due to health and safety reasons, including but not limited to:
- Lingerie or swimwear (if applicable).
- Customized or personalized items.
- Sale or clearance items (unless otherwise specified).
3. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] with the following details:
- Order number
- Item(s) you wish to return
- Reason for return Once your return request is approved, you will receive instructions on how to proceed with the return, including the return address and any necessary return forms.
4. Return Shipping Costs
Customers are responsible for the shipping costs associated with returning items, unless the item received was defective, damaged, or incorrect. In these cases, we will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund to the original payment method. Please note that the processing time for your refund may take 5-10 business days.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or item, please return your original item and place a new order through our website.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will guide you through the process of returning the item and issuing a full refund or replacement, depending on your preference.
8. Final Sale Items
Certain items may be marked as “Final Sale” and are not eligible for return or exchange. These items will be clearly marked on the product page and at checkout.
9. Contact Us
If you have any questions about our return policy or need assistance with your return, please don’t hesitate to reach out to us at:
- Email: [email protected]
Thank you for shopping with dirndlgrau. We hope to continue providing you with beautiful, high-quality products that you’ll love!